crickexaff Privacy Policy

What Information We Collect

During registration and use of the crickexaff platform, we collect the following types of information. Each piece of information is collected for a specific purpose, and no information beyond what is necessary is collected.

• Identity Information: Full name, date of birth, national identity card number, and nationality.
• Contact Information: Mobile number, email address, and current address.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers (used solely to process transactions).
• Technical Information: IP address, browser type, device information, and login time.
• Usage Information: Gaming history, bet amounts, and time spent on the platform.
• Communication Data: Content of messages sent via live chat or email.

Purpose of Data Collection

Collected information is used only for the purposes listed below. crickexaff never uses your information outside of these approved purposes.

• Creating and managing your account and verifying your identity.
• Processing financial transactions — completing deposits and withdrawals.
• Implementing and monitoring responsible gaming policies.
• Providing customer service and managing support-related matters.
• Preventing fraud, money laundering, and other illegal activities.
• Improving platform performance and launching new services.
• Fulfilling legal obligations and following regulatory authority guidelines.
• Providing a personalized experience and sharing relevant promotional information.

Sharing Information with Third Parties

crickexaff does not sell or rent your personal information. However, in specific circumstances, limited information may be shared with trusted third parties.

• Payment Processors: Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay.
• Technology Providers: Technology partners required for platform operations, who are bound by strict confidentiality agreements.
• Legal Authorities: Required information may be provided to authorities in response to court orders, legal investigations, or regulatory directives.
• Fraud Prevention Agencies: Limited information may be exchanged with security agencies to prevent fraudulent activity.

Outside the cases mentioned above, your explicit consent will be obtained before sharing information with any third party for any other purpose.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the crickexaff website to provide the best possible experience.

• Essential Cookies: Essential for keeping login sessions active and ensuring security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Help improve the service by analyzing platform usage.

You can control cookies through your browser settings. However, disabling essential cookies may cause some platform services to not function properly.

Security Measures and Encryption

crickexaff uses the latest security technology to keep your information safe. SSL encryption is active on our platform, which keeps all your information completely secure during transmission.

• All data is protected with industry-standard SSL/TLS encryption technology.
• Stored data is kept in encrypted format to prevent unauthorized access.
• Regular security reviews and vulnerability assessments are conducted.
• Internal staff access to data is managed through strict role-based controls.
• A real-time monitoring system is in place to detect suspicious activity.

We continuously improve our security measures and remain vigilant to protect against new threats.

Data Retention Period

crickexaff retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements.

• Account Information: For the duration the account is active and for a minimum of five years after it is closed.
• Financial Transaction Records: Retained for the long term as required by law.
• Communication Logs: For a specified period for issue resolution and quality control.
• Technical Logs: For a limited period for security and analysis purposes.

Once the designated period has ended or legal obligations have been met, your information is securely deleted or anonymized.

Privacy Protection for Minors

crickexaff strictly enforces a 21+ age policy. Our platform is for those aged 21 and above only. We do not intentionally collect or process any information from minors.

If we become aware that a minor has used our platform, that account will be suspended immediately and all collected information will be deleted. If guardians become aware of such a situation, please contact our support team.

International Data Transfers

crickexaff primarily provides Bangladesh-focused services. However, for technical reasons, some data may be stored or processed on servers in other countries. In such cases, we ensure that:

• Adequate data protection measures are in place in the relevant country or organization.
• Data transfers are conducted under data transfer agreements and security arrangements.
• Your information remains protected by standards equivalent to this policy.

Steps in the Event of a Data Breach

If a data breach occurs that affects your personal information, crickexaff will take the following steps:

• Notifying affected users as quickly as possible based on the severity of the incident.
• Providing clear information about the cause, nature, and possible consequences of the breach.
• Taking immediate steps to minimize harm and informing you of those steps.
• Making necessary changes to prevent recurrence.

Notice Regarding Third-Party Websites

If the crickexaff platform contains links to third-party websites (such as payment gateways), we are not responsible for the privacy practices of those websites. We strongly advise that you read the privacy policy of any external website before visiting it.

Changes to the Privacy Policy

crickexaff may update this privacy policy from time to time. If any significant changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification will be sent to your registered email.
• If you continue using the platform after the changes, you will be considered to have agreed to the new policy.

We therefore advise that you visit this page regularly and stay up to date on any changes.

The Link Between Responsible Gaming and Data Protection

At crickexaff, information about your gaming behavior is analyzed to ensure responsible gaming. This analysis is entirely for your protection — if any problematic gaming patterns are identified, our support team can provide assistance.

To learn more about responsible gaming, visit our Responsible Gaming page.